Fresh Live & Frozen located at the Perth International Airport Freight and Logistic area, requested Tang.Tel to make some recommendations of technology and voice telephony solutions for there dynamic and customer service focused business.

NBN recently arrived in the area and as a business, they were eager to get on board and take advantage of the faster internet connection speeds offered by NBN, this would improve the cloud-based services that they heavily rely on to do their business.

As a result of the NBN installation, their current telephony service was provided by ISDN connected to a legacy on-premise Toshiba PBX. They were presented with a letter from the carrier that the ISDN services were being phased out and Fresh Live and Frozen should seek alternative telephone voice services from various NBN carriers and providers.

After much discussion and offers from the major Telecommunication carriers, it would appear that what was on offer was a complete replacement of what they currently have, then locked into a 3-year to a 5-year contract of payments.

Call costs where on the rise with additional charges and fees for the hardware being used at the office, Fresh Live & Frozen determined that this could not continue, Fresh Live & Frozen was not willing to accept this was the only technology and solution available, they had heard and investigated other solutions and technologies and determined that a VoIP cloud-based IP PBX could be the solution.